Terms and Conditions

FOOD AND DRUG ADMINISTRATION (FDA) DISCLOSURE

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice.

Disclaimer

Our products are not intended to treat, cure, or prevent any disease or condition. No results are promised or guaranteed. No liability is taken by Love, 518  Company or its employees, shareholders, or affiliates for any claims arising out of the misuse or otherwise of any of Colè products. Our products are NOT for consumption. 

Every hair type and person is different, results may vary.

Always keep all Colè products out of the reach of children. If redness, burning, itching, or irritation occurs, stop using the product immediately and consult your medical provider. 

Shipping Policy 

Thank you for visiting and shopping at  Love518salon.com/shop . Following are the terms and conditions that constitute our Shipping Policy. 

Shipping rates & delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout. 

Domestic Shipping Policy 

Shipment processing time 

  • All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. 
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. 
  • If there will be a significant delay in shipment of your order, we will contact you via email. 
  • Please allow additional days in transit for delivery.  

International Shipping Information

  • All international packages are shipped via UPS, Fedex or USPS and the various options available are presented at checkout. Rates are based on destination and package weight.
  • Delivery times for international packages vary greatly depending on the final destination and can take up to 3 weeks from the time it has shipped until it is delivered.
  • International orders are subject to duties/customs fees at the time of checkout. We collect these fees at checkout and remit them to the appropriate country/government as applicable.

Shipping Disclaimer

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
  • We are not responsible for returning shipping costs when Exchanging items. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Return Policy

Unfortunately  No Refunds.

However, We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at Customersupport@thecoleline.com with details of the product and the defect. 

Exchange of products do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all exchanges must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.